Employability Skills Essay Example | Topics and Well Written Essays - 3750 words

Employability Skills - Essay ExampleThe responsibilities of a hotel concierge, as laid-backlighted by Baker (2012), can be summarized into three main categories meeting and educating the guests handling bookings and important reservations and facilitating the troubleshooting of problems and issues. Firstly, since a hotel concierge serves as an important and effective brand ambassador of the hotel business, he is expected to be able to communicate clearly, concisely, and politely to the guests. In this regard, he must possess excellent communication and interpersonal skills by being friendly, dependable, and cooperative toward the guests. In addition to this, a hotel concierge must also educate the guests on the available facilities and services rendered. He also shares pertinent information to the guests such as travel routes, available tours, outing schedules, and transportation availabilities. He may also offer some recommendations about the citys points of interest, best restau rants, shopping hubs, and nightclubs (Mead, 2012). Secondly, a hotel concierge handles the reservation to important events. He helps not only in the obtaining of tickets, but also in the scene and booking of appointments. Because of this responsibility, a hotel concierge must be in-the-know of crucial city happenings. He must have unafraid personal and professional networks in various fieldsart, fashion, theater, and sports. All of these make a hotel concierge capable of respond all inquiries of guests (McDonald, 2010). Lastly, a hotel concierge must know how to facilitate the troubleshooting of certain problems and issues. When a guest loses his wallet or when he needs special dry-cleaning services, a hotel concierge must be ready to attend to these needs and emergencies (Mead, 2012). Thus, he must be quick and results-driven when solving the issues of hotel guests. Such as skill can only be enhanced by having an organized database of information and internal connections. Figure 1 Summary of Skills and Values of a Hotel Concierge LO1.2 Setting Objectives Having discussed the skills and values needed to be a hotel concierge, it is now vital to establish a proposal on how I can attain these objectives. In this regard, I intend to focus on my delineate strengths and areas of improvement to gain a better understanding of myself. My key strengths are encapsulated by my values some(prenominal) as a person and as a student (1) my willingness to submit and (2) my inexpugnable interpersonal skills. Firstly, my willingness to learn is best exhibited in my penchant for discovering new things in life which form part of my hobbies and interests. Being updated in the current trends in digital technology, mass media, and pop culture can help cultivate my familiarity on significant political, economic, social, and technological events. This is important as it equips me with a wider and deeper perspective about society and people. Secondly, my strong interpersonal sk ills also form part of my key strengths. This is exhibited by my ability to work with people with change attitudes and working styles, as well as to communicate effectively and clearly to them. This skill is honed by my liaison in various school organizations. Through this, I can claim that I display high emotional quotient or E.Q. On the other hand,